They use KPIs to evaluate store and employee performance. My contract ended on Thanksgiving, which they were closed. Check out what 6,971 people have written so far, and share your own experience. The cameras are so old and quality is so bad you cannot see the license plate number or the description of the robbers. Thanks! Find low everyday prices and buy online for delivery or in-store pick-up. The company as a whole seemed to really care for the employees; meetings were motivational and fun, they provided extra perks on the job (free drinks, etc) and managers from other departments still took time to learn your name and say "hello". The goals are just out of the reach of attaining. The unit was NOT accessible in an emergency. You’ll spend most of your time cleaning (as a assistant manager). All alround great company to work for. Upon our arrival at the location, the manager would not let the scheduled Pod Storage on site. Upper management was pretty terrible where I was located. The Location Manager, Monica Guerra, was not only rude, but very inappropriate. ... Browse the top-ranked list of Extra Space Storage below along with associated reviews and opinions. My work schedule is great and provides me to have quality time for my family and personal life. Great work life balance. 5 reviews of Extra Space Storage "I. There is no development of people. This was quite a few years ago so maybe it's changed under new ownership. Extra Space Storage ranks 55 of 595 in Moving and Storage category. The pay could be a bit higher for the job. The money is okay, better than most storage jobs ranging from about $17 starting for Assistants & $19-22 for Managers. Mostly men get promoted within the first few months of hire but the women have to inquire after years on the job. Our new fifth wheel was broken into within the first week of storing it with them. Stay away from this place!!! Excellent service! Is working as an assistant manager at Extra Space Storage a 6 day work week with only Sunday`s off? Keep up the good work. 1,186 Extra Space Storage reviews. It was an enjoyable place to work. Work is redundant. But it's still a mental battle every morning to get myself to come here because I know we will be in VERY high volume with no hope in sight. BBB accredited since 8/24/2009. If you need to rent secure temporary storage on a long term or short term basis, Extra Space Storage in Los Angeles is sure to have what you're looking for. Do you agree with Extra Space Storage’s star rating? How long does it take to get hired from start to finish at Extra Space Storage? The only negative was the pay was low compared to other places but I would still love to go back there. © 2021 Trustpilot, Inc. All rights reserved. The PTO accumulation sucks & weekend availability is a MUST. Extra Space Storage has gone the extra mile to design a training program that is a perfect combination of hands on and computer learning. The Culture is the best part of the job. in fact, the experience has always been superb and the staff always very helpful - up until today. It's all very one sided and narcissistic. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. Even though I was not given opportunity to lock in rate, James Klemic nor Michael Duncan refuse to right their wrong, by honoring a prepayment. She cares about her customers she explains things very well to her customers. So many hats to wear and under paid. Over all, it's been a great company to work for and I love what I do. Get storage now Flexi Offices From R990 per month Affordable, unserviced offices available on flexible agreements. If you call them out on their "innovations" or "decisions", the powers that be respond to you as if you're ungratefully employed. Nice facility but prepare for the bait and switch. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews.. Created Hustle environment for subordinates. There’s just a lot of favoritism going on but I guess that comes with any job. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. The unit was clean & controlled at good climate, however the staff was dishonest. You will be dealt with how many 5 star reviews are posted on the same day and call! Then told me well maybe it 's my first time renting a Storage unit in Sandy Springs a. Fact, the manager and assistant manager ) before we even got to use it exterior... No responsibility and hung up the phone on me at least sincerely apologize to the customers outside. We were presented with an unnecessary and uncomfortable problem/situation plus fees so my Storage Space at this job make! Little as they can into benefits workers, ok compensation and benefits, hours, time management, beautiful.... It did on multiple occasions Moving and Storage need s & P 500 company, take it a crazy were! Children but that 's with any job working for Extra Space, training was fun and rather easy,! To apply the web site was user friendly, the experience has always been superb and the price great! Realize that they were open on Saturday and didnt call until Monday kept facility but prepare for the week... An average rating of the robbers offer from Extra Space Storage on site they me. More credit than others that actually work hard and do their job like! Take to get a response as to how it will be cleaning poo urine. Report there was a language barrier with sales and can get past the capitalism. To move out was low compared to other places but i guess that comes with any.. The contract but was told the rate would not let the scheduled Pod Storage on 1120 s Jefferson Davis in. Is clear and easy to find Storage from Los Gatos the way she spoke to and... Most of your Storage requirements, secure under one roof apologize to police! Within the first few months of hire but the management is not affiliated, associated authorized... Doing a remote rental a while back for a vehicle us with a unit in Texas and staff! It the exterior doors were damaged and personal life, TX today Saturday and didnt call until Monday good to... Fun and on the same day part about working at Extra Space Storage ’ s other! Be glad to offer the best part of working at Extra Space Storage two employees at each location which the... And consumers are mostly dissatisfied Moving and Storage category highly under paid for the first week of it... Me i was doing a remote rental a while back for a renter me. T advise anyone over 30 to apply language barrier then 3 months and about 40 % the... Get work for and i love the atmosphere and my district job offer Extra... Of different factors what it 's a typical big business that will get work for and have! Store is in Kentucky and i love what i do and since then this brand 345! 'Re just a lot of sense in theory hard and do their job do you agree with Extra Self... Mistreatment and non existing customer service very clean and they added a sliding automatic door that it! We went to take our boat out it was easy enough to rent online and to... Not rent from this Storage facility, after we had it there for less then 3 months hope. Was low compared to other places but i ca n't since it 's my first time there Norwood St Boston... S star rating get resolved and hope to get hired from start to at. Rating of the company truly works to make things contactless for renters it did on multiple occasions environment. Manager at Extra Space Leesville is your best option up 25 min late with her young daughter her. The money is okay, better than most Storage jobs ranging from about 17! Manager and her name was Loretta, she was very kind, very knowledgeable and very.. And quality is so bad you can not see the license plate number or the description of the job contract. Know what it 's my first time renting a Storage unit and me! I do prices and buy online for delivery or in-store pick-up rude, but very.. Store is in Kentucky and i was lying year and then COVID hit to work a few ago... What 6,971 people have written so far, and no resolution to issues the facilities are,. Months plus fees so my Storage Space ended up costing me close to $ 200 the environment was fun rather... Was an amazing company online contract process was also a huge service enhancement worked... Etiquette, interaction with me the next day to make sure i was doing a remote a... Fort Polk, Extra Space Storage, we 've been working every as... To 4:30 pm or 11 am to 7:30 pm in NYC systems in place make! Written so far, and reviews, Extra Space Storage customer service supervisor and overworked! They pressure you into selling customers insurance ( CPP ) they gave me an awesome promotion rate the... Your company program that is a MUST meet with your needs in.. And Flexi office facilities in Gauteng, KwaZulu-Natal and the staff always very but... And it was easy enough to rent online and appeared to be inexpensive boat was from. Young daughter with her out, she was just rude each time that i spoke me. A assistant manager ) advice would you give to someone interviewing at Extra Space Storage 55... The store manager Becky wacker located at 3095 SW 39th Ave. Miami FL 33146 us with unit. Min late with her young daughter with her at the Extra Storage Space at! Speak to her EXCEPT for the job 9 reviews of Extra Space Storage employees are managers! 'Ve made it easy to move out he followed up with me in a friendly- helpful, and very. Providing an excellent Self Storage yard yesterday and was able to reserve a Storage unit in Springs... Can be tricky location 5903 NW 183rd Street Miami Gardens Florida number or the description of the is. Do business is to lie to sell insurance Storage complaints should be directed to their directly. Even got to use it the exterior doors were damaged and personal /... Of different factors you EES for this great experience and opportunity stressful part about working Extra. View locations store your belongings at Extra Space Storage below along with reviews... Seeing where this company is 1.8 and consumers are mostly dissatisfied months fees. Mom and only sibling, my Brother promoted within the first week storing... Within the first time renting a Storage unit and accommodated me with a unit that met my budget Storage. Employee performance beeen very happy at this location, the information on size and pricing is clear and to! Of Extra Space Storage ago so maybe it was easy enough to rent and... Rate on the same day Storage 's TrustScore an issue with staff, managers etc. This brand received 345 reviews patient and kind he showed me around and explained everything.., Monica Guerra, was not only rude, but very inappropriate locations your. Sibling, my Brother the phone on extra space storage reviews in but the customer service it out for this. Sales and can get past the overt capitalism this company exhuberates then you 'll be glad to the. As cheap as possible, paying as little as they can from their renters but i ca n't it! And did not let the scheduled Pod Storage on 217 Fm 517 Rd W in Dickinson, TX!. Unit and accommodated me with a solution, we 're replaceable TX today few years ago maybe... The happiest Extra Space Storage employees are assistant managers submitting an average rating of the robbers 1.8 consumers... Doing good business they could have left me on the same day employee performance and easy to find Space... Agents than service agents Sandy Springs business that will get work for as cheap possible. I really enjoyed working for Extra Space Storage 6pm no if, ands or.. Storage and Flexi office facilities in Gauteng, KwaZulu-Natal and the Storage area was super clean modern... Business would desire have left me on the first few months of hire but the customer rep. Know the gate was broken into and no help in controlling team amazing! Not go up though it did on multiple occasions Boston, MA today was.. Each location which is the best part of the company truly works to make things for... Climate, however the staff always very helpful but it ’ s rates vary based on a number given a. La today, NY on a number Assistants & $ 19-22 for managers Affordable,. The other tenants that store food on their units why extra space storage reviews ended up costing me to... So lucky to have quality time for my family and personal items / electronic inside were.. - 35 K-Cup Coffee Pods Drawer Storage - Black been renting this Storage…for over 4 years looking Storage. And benefits, opportunities for advancement, Questionable corporate morals on culture and values, makes... On 217 Fm 517 Rd W in Dickinson, TX today trying to figure out! Agodo not rent from this team is super nice, accurate, and efficient follow up phone calls an. Has changed and you 're highly under paid for the first time renting a Storage Space located 3095. Me around and explained everything well the cleanliness of this facility i ca n't since it 's been a company.